Sometimes verification doesn’t go through on the first try. No worries, this is common and usually easy to fix. A failed verification just means we need a clearer or corrected submission.
Common reasons verification fails
Verification may fail if:
Photos are blurry, dark, or cropped
The document is expired or damaged
Information doesn’t match your account details
The document type isn’t supported
The selfie doesn’t clearly match the ID
What to do next
If your verification fails, you can resubmit your documents by following the instructions shown in your account. Make sure to:
Use clear, well-lit photos
Submit valid, unexpired documents
Ensure your name and details match exactly
Upload all required pages or sides of the document
Clear and complete submissions help speed things up.
What to expect
Once you resubmit, verification is reviewed again and usually completed within the standard verification timeframe.