When you request to redeem, we may ask you to complete a quick KYC check. It’s a simple step to confirm your identity and help keep things safe and fair for everyone.
Required information
To complete KYC, we may ask for a few basic items, such as:
- A valid government-issued photo ID
- A recent proof of address document
- A quick selfie to confirm it matches your ID
What to expect
The verification is guided and usually only takes a few minutes. Clear, well-lit photos help everything go smoothly.
Need help?
If you have any trouble, contact support and we’ll help you out.